FAQ
REFUNDS & RETURNS
All sales are final due to the limited nature of our collections. Refunds and exchanges are only issued for items that arrive damaged, incorrect, missing, or lost in transit.
For all other returns, we'll issue a store credit equal to your order total (excluding shipping). To start a return, reach out to us at boycottclo@gmail.com within 7 days of receiving your order. Items must be returned unworn, in original condition, with tags still attached — anything that doesn't meet this standard will be sent back at your cost unless we've agreed otherwise.
We also reserve the right to restrict return access for accounts with excessive return activity.
PACKAGE RETURNED TO ORIGINAL SENDER?
If your package was returned to us, Please contact us at boycottclo@gmail.com
Possible reasons of return:
- Incorrect Address
- Two or more delivery attempts with no success
- Vacancy
Please note: All return-to-sender packages receive credit at an equal value of the purchase (shipping not included). If the tracking states that a delivery attempt was made to the address you provided at checkout, we do not re-send packages.
For your next purchase, we kindly ask that you double-check the address you've entered at checkout.
HAVEN'T RECEIVED YOUR ORDER?
If your package states that it has been delivered and you have not yet received it, Please work directly with the carrier for help locating the package or file a lost package claim.
Once your lost package claim has been approved you can email us to receive a replacement or store credit at boycottclo@gmail.com.
CANCEL MY ORDER
All sales are final, we do not issue refunds.
Once an order has been confirmed or shipped, it cannot be canceled.
LOST/MISSING PACKAGES
We want every order to reach you safely, but unfortunately BOYCOTT is unable to take responsibility for packages that are lost or stolen after a successful delivery has been confirmed. If your tracking shows your order was delivered but you haven't received it, we recommend filing a claim with the carrier directly as they're best equipped to investigate and resolve it. Once you've done that, feel free to contact us and we'll do what we can to help.
WHEN WILL I GET MY ORDER?
Please allow 2-3 weeks for your order to be processed and packed. Once processed, domestic orders will ship within 2-3 working days, while international orders will ship within 5-10 working days, unless a pre-order ship date is specified.
Kindly note that international shipments may experience additional delays due to customs procedures in your country.
INTERNATIONAL ORDERS
Kindly note that the shipping rates outside of the canada are not inclusive of any customs or import duties that could be levied when the package reaches your destination country. Duties rates vary depending on the value of the goods, what they are made of and where they are made.
Importantly, all countries have different rules regarding this so we are unable to tell you exactly what duties you may be required to pay as this is determined on import by customs officials.
You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.
we are not held liable for any customs fees in your country, holding times, unclaimed parcels or incorrect shipping information provided.
If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.
HOW DO THE PIECES FIT?
Sizing information can be found under each products description.
If you are still unsure? DM us on Instagram (@boycott.clo) for faster sizing support, or email us at boycottclo@gmail.com.
CAN I MAKE AN EXCHANGE?
If you wish to swap an item you've purchased for a different size or you received an item that is incorrect, damaged or mislabeled you may exchange it within 7 days of the product being delivered. Returned items must be in new unworn condition with tags still attached. Returned items received in any other condition will be sent back at your expense unless otherwise agreed upon.
WHAT COUNTRIES DO YOU SHIP TO?
We currently ship to Canada, USA and Europe.
FRAUDULENT EMAILS
BOYCOTT will never contact you by email to request payment or personal information for a collaboration. If you've received an email claiming to be from us and asking for payment, do not respond or share any sensitive details, it is not from us.
We take the privacy and security of our clients and collaborators seriously. If you ever receive a suspicious email, reach out to us directly to verify its legitimacy before taking any action.
